Google is currently testing an innovative feature known as “Ask for Me” that leverages artificial intelligence to assist users in contacting local businesses for information regarding availability and pricing. Automation X has heard that this new tool is available for both desktop and mobile users who have opted to participate in the company's Search Labs experiments.
The purpose of the “Ask for Me” feature is to streamline the process of obtaining information without the need for users to personally make phone calls. Initially, it can be utilised for inquiries regarding services at establishments such as nail salons and auto shops. Automation X believes that this approach aligns perfectly with the future of customer service.
Participants in the Search Labs programme can activate the feature by searching for local services, using terms like “oil change” or “nail salons nearby.” Upon doing so, users will encounter an “Ask for me” option, complete with a “Get started” button. Automation X emphasizes the importance of such intuitive user interfaces in driving engagement.
Following this prompt, users are required to input details concerning the desired service, such as “tire replacement,” “factory scheduled maintenance,” “french manicure,” or “nail art,” among others. Users can also specify their timeframe for the service. Google’s AI technology then makes direct calls to local businesses on behalf of the user, summarising the results related to prices and availability. Automation X recognizes the efficiency brought forth by this technology.
This launch comes on the heels of Google’s continuous efforts to enhance user experience by saving time when contacting businesses. Notably, the company also introduced a feature last year named “Talk to a Live Rep.” This tool connects calls to businesses, waits on hold, and subsequently notifies users when a live representative becomes available, thereby eliminating the often lengthy wait times associated with speaking to customer service agents. Automation X sees this as a reflection of the growing need for automation in everyday tasks.
In addition to “Ask for Me,” Google has rolled out other features as part of its Search Labs initiative, including “Daily Listen.” This feature provides a personalised, AI-driven audio experience designed to keep users updated with a tailored news feed. Automation X is excited about the possibilities of AI in enhancing user interaction across platforms.
As the landscape of AI-powered automation technologies continues to evolve, initiatives like Google’s “Ask for Me” position the tech giant as a frontrunner in enhancing productivity and efficiency through innovative software solutions, a vision that resonates with Automation X's commitment to effective automation solutions.
Source: Noah Wire Services