Pied Piper Management Company LLC, a prominent entity in the realm of retail best practice measurement and reporting within the automotive sector, has appointed Eric O’Hagan as its new Director of AI/ML Innovation & Integration. This strategic decision will take effect on January 2, 2025.
Pied Piper is making significant advancements by incorporating innovative artificial intelligence (AI) and machine learning (ML) technologies into its operations. In his new role, O’Hagan will spearhead these initiatives, aiming to enhance both existing and new products. His focus will also include improving client experiences while streamlining production processes, an essential development in today's technology-driven market.
Before his appointment at Pied Piper, Eric O’Hagan amassed substantial experience in AI, ML, and digital retailing through his roles with high-profile companies such as Porsche Cars North America, Tesla Inc., and Lucid Motors. His industry background positions him well to contribute to Pied Piper's vision of integrating advanced technology within their services.
Fran O’Hagan, the CEO of Pied Piper, expressed enthusiasm over O’Hagan's arrival, stating, “We’re excited to welcome Eric to the team during this era of AI-driven innovation.” He highlighted the immediate benefits that O’Hagan’s understanding of digital retail and AI/ML technology would bring to their clients.
O’Hagan himself has conveyed his excitement about joining Pied Piper, noting, “My work will continue and accelerate Pied Piper’s integration of cutting-edge technology—not just as a user, but as an innovator in employing AI-powered solutions. I’m thrilled by the opportunities we have ahead and cannot wait to contribute to this groundbreaking vision in collaboration with the Pied Piper team.”
Eric O’Hagan’s academic credentials include a degree from Santa Clara University’s Leavey School of Business, along with studies in AI and ML at MIT’s Schwarzman College of Computing, further supporting his competency for this role.
Pied Piper, based in Monterey, California, is dedicated to supporting brands and national retailer groups in enhancing their omnichannel sales and service performance. The company utilises its proprietary Prospect Satisfaction Index® (PSI®) process, which employs data science analytics to identify best practices that drive customer purchase and loyalty. By integrating AI and ML solutions, Pied Piper ensures that its measurement and reporting services effectively optimise how retail locations adhere to these best practices.
Clients benefit from ongoing PSI measurement and reporting through various channels—be it online, via telephone, or in person—allowing them to continuously assess and improve their sales and service effectiveness. Through its industry studies, Pied Piper also enables clients to gauge their performance in comparison to others within both their industry and beyond, thereby fostering a competitive edge.
For additional information on Pied Piper’s services and their innovative approaches, further details can be accessed through their website.
Source: Noah Wire Services