In an insightful commentary featured in "Security Sales & Integration", Tom LeBlanc, the executive director of the National Systems Contractors Association (NSCA) and former editorial director of Commercial Integrator, discusses the evolving landscape of the security industry and the significant role that artificial intelligence (AI) is expected to play in shaping its future.
LeBlanc highlights the ongoing conversation centred around critical topics such as cloud migration and AI/machine learning, illustrating the industry's gradual shift towards these emerging technologies. Contrary to the notion that the excitement surrounding AI might be overstated, LeBlanc expresses strong belief in its transformative potential. “We don’t think AI is overplayed. It’s worthy of the enthusiasm that surrounds it,” he affirms. Nonetheless, he also articulates the need for caution, stating that while embracing AI is necessary for security integration companies, it is equally vital to understand the associated risks of confidentiality and intellectual property. He underscores the importance of recognising that, “It’s not that AI is going to take your job; it’s the companies that leverage AI that will replace your job.” This sentiment reflects a growing awareness within the industry that adaptation to AI technology will not only enhance operational efficiency but is essential for survival in a competitive market.
As LeBlanc delves deeper into current challenges faced by security integration businesses, he identifies talent acquisition and retention as a significant hurdle. The industry has long grappled with the quest for qualified personnel, and he stresses the importance of cultivating future leaders from within organisations. “We encourage security integration company leaders to look within their organizations and recognize if there are individuals that are rising stars that should be on a leadership track,” he explains. This proactive approach aims to establish robust succession plans, ensuring the longevity and efficacy of leadership in the industry.
In this context, the NSCA has taken steps to address these leadership gaps. LeBlanc mentions the launch of a new event called Excellence in Business Operations (XBO) in 2024, advocating for security integrators to incorporate this initiative into their leadership training programmes.
Looking ahead, LeBlanc projects that the year 2025 will mark a pivotal time for the security industry. He believes it will be remembered as a period in which the industry's relevance escalates, driven by customers’ increasing demands for safe, secure, and healthy environments. He concludes with the assertion that, “The role that a security integrator plays has never been more mission critical for its customers,” emphasising the growing importance of security professionals in a rapidly evolving landscape.
As businesses navigate these trends and challenges, it becomes evident that the integration of advanced technologies and effective talent management strategies will play crucial roles in shaping the future of the security industry.
Source: Noah Wire Services