Cognizant has unveiled its latest advancements in artificial intelligence, specifically targeting the transformation of business processes through its Neuro® AI Multi-Agent Accelerator and Multi-Agent Services Suite. Announced on January 16, 2025, from Teaneck, New Jersey, these innovations are designed to facilitate the rapid development and deployment of AI agents, ultimately enhancing operational efficiency across various business sectors.
The new framework and accompanying services aim to assist companies contending with market volatility and increasing operational complexity. Traditional automation methods are proving insufficient as businesses seek greater adaptability amid a landscape shaped by AI-native competitors. The introduction of agentic systems promises to address these challenges by promoting interoperability and scalability.
The Neuro® AI Multi-Agent Accelerator operates as a no-code development framework that comprises a series of pre-built, reference agent networks. These networks expedite the prototyping process, enabling companies to customise and scale their multi-agent systems efficiently. Industries including Sales and Marketing, Finance, and Supply Chain Management are identified as key beneficiaries of these targeted solutions.
According to Cognizant's Chief Technology Officer of AI, Babak Hodjat, "AI agents are transforming enterprise operations through task automation and reducing manual effort, enabling employees to focus on strategic activities." He emphasized that to maximise the capabilities of AI systems, a collaborative environment among specialised agents is essential. The integration of these agents into a unified system is said to enhance connection with broader business objectives.
Phil Fersht, CEO and Chief Analyst at HFS Research, highlighted that "enterprises persisting with stand-alone agents to duplicate human work will struggle to achieve value." His assertion indicates a pivotal shift towards a model where human and machine cooperation is critical for bolstering organisational intelligence.
The Multi-Agent Services Suite complements the Accelerator by providing businesses with a systematic approach to redesigning processes and effectively deploying intelligent agent systems. Enhanced security measures incorporated into this suite aim to ease compliance with regulatory and legal requirements, ensuring a safer adoption of AI technologies.
Vishal Gupta, Partner at Everest Group, remarked on the ongoing evolution within enterprise workflows, noting the "urgent need for a structured framework enabling seamless interaction and coordination among agents." His comments reflect the broader industry consensus on the importance of effective integration strategies within complex organisational infrastructures.
Cognizant's approach to multi-agent systems provides essential benefits such as decentralised decision-making, scalability across different functions and locales, and resilience through redundancy. For instance, the insurer initiated a multi-agent system focusing on improving investor relations, while a healthcare provider leveraged the technology to accelerate medical appeal processes.
With the Neuro® AI Multi-Agent Accelerator and Multi-Agent Services Suite officially available, Cognizant is positioning itself as a leader in the next generation of AI adoption, paving the way for significant changes in how enterprises operate and interact with technology.
Source: Noah Wire Services